Top 5 Mistakes to Avoid When Comparing Internet Providers

Make no mistake – mistakes can be made when choosing the right internet provider! We know it can be daunting because, with so many options and features to consider, but making mistakes can easily cost you time, and money, and leave you totally frustrated with the whole process. To help you navigate the options, we’ve outlined the top five mistakes to avoid when comparing internet providers. 

By being aware of these pitfalls, you can make a more informed decision and look for the best internet plans for your needs from the get-go.

1. Ignoring Your Actual Usage Needs

  • Understand Your Usage Needs: One of the biggest mistakes people make is overlooking their actual internet usage needs. It’s easy to be swayed by high-speed plans or attractive promotional deals without understanding what you actually need. For example, if you mainly use the internet for browsing and checking emails, you really don’t need the fastest, most expensive plan. On the other hand, if you stream videos, play online games, or have multiple users and devices in your household, a higher-speed plan might be necessary. So, take the time to look at your usage carefully, that way, you can choose a plan that matches your needs without overpaying for unnecessary features.

2. Overlooking Hidden Costs

  • Look Beyond the Monthly Rate: Another common mistake is not accounting for hidden costs. Australian internet providers often advertise attractive prices, but these can be misleading. Be sure to look beyond the initial monthly rate. When comparing internet providers, be sure to check for additional fees for installation, equipment rental, or data overage charges. Some providers offer promotional rates that increase after a few months, so make sure you understand the long-term cost of the plan.
  • Understand Total Costs: Always read the fine print! Ask the provider about any potential extra costs. Understanding the total cost of your plan will help you avoid unexpected expenses and choose the best option within your budget.

3. Failing to Check Customer Reviews

  • Read Reviews: Customer reviews are the best! They provide valuable insights into an internet provider’s reliability and quality. Ignoring these reviews would certainly be a mistake. Providers might promise excellent service, but actual customer experiences can tell quite a different story. Look for reviews that mention connection reliability, customer relationship quality, support services, and how well the provider resolves issues.
  • Use Multiple Sources: Use multiple review sources, including websites like Trustpilot, Google Reviews, and social media. Pay attention to recurring complaints, as these might indicate consistent issues with the provider. While no company is perfect, choosing a provider with generally positive feedback can save you from potential headaches down the line. Ask around, too!

4. Not Considering Contract Terms

  • Understand the Contract: Contract terms are an essential aspect that many people overlook when comparing internet providers. Some providers require long-term contracts, which can be restrictive if your needs change. Others offer no-contract plans but at a higher monthly cost. Be clear on what the contract entails, including the length, early termination fees, and any conditions for changing or upgrading your plan.
  • Weigh the Options: A no-contract plan might provide flexibility if you’re unsure about your future needs. However, if you’re confident you won’t need to switch providers or plans soon, a long-term contract could save you money with lower rates. Always weigh the contract terms’ benefits and drawbacks before deciding.

5. Neglecting to Test the Provider’s Support

  • Test Support Options: Good customer support is crucial, especially when technical issues arise. Neglecting to evaluate the provider’s customer service can lead to frustration if problems occur. Before signing up, test the available support options. Call their customer service number or use their live chat to see how responsive and helpful they are, and check reviews regarding their support services.
  • Check Support Availability: See if the provider offers various ways to get support, like phone, email, and chat. Also, check if they provide 24/7 support, which is crucial for quickly solving issues, especially if your business is impacted. Knowing you can count on good customer service will give you peace of mind and ensure you get help whenever you need it.


Picking the right internet provider isn’t always easy, but avoiding common mistakes can make a big difference. Once you know these common mistakes and pitfalls, you’ll be better equipped to choose a provider with the speed, reliability, customer service, and value you need for your household. Avoid these top five blunders, and you’ll find an internet provider that suits you perfectly and keeps your connection smooth and affordable.

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